General conditions

We welcome you to repair-surface.com. If you wish to contact us, you can do so by calling the Customer Service numbers 865.71.44.74 - 691.60.60.35 or by sending us an email to repararsurface.com@gmail.com where we will gladly assist you with any questions or queries about our services. You can also tell us your suggestions related to this website, as well as if you deem it appropriate to inform us of any typographical or other errors regarding this website. Also through this contact you can exercise your right to cancel the data provided (see Privacy policy).

1. OBJECT OF THE CONTRACT AND ACCEPTANCE

1.1 The General Conditions regulate the general use of the contents and the contracting of the same that are offered by repair-surface.com through this website. The visitor, user or client that accesses them is totally bound to the fulfillment of these General Conditions; The visitor, user or client may only use this website in order to navigate and view the contents, as well as contract the services as an end user and for private use, incurring an applicable crime according to current regulations, which implies that they have read, understands and accepts, without any limitation and / or reservation, any Legal notice on this website as well as its Privacy policy. It is recommended to always read the General Conditions before using this website, since repair-surface.com reserves the right to unilaterally modify these at the time it deems appropriate and without prior notice, being on the record, having validity and being in full right in force from the moment of its publication through this website.

2. PROCESS AND VALIDITY OF THE OFFER

2.1 All the products and / or services offered may have a card with the characteristics, an indicative photograph, the price including VAT or, failing that, a comment to offer a free estimate, expected delivery time, depending on the product or service offered. The images may not coincide with the product or service offered, the text of the description on them being fully valid. The images and brands that are used are only informative and belong to their respective manufacturers and / or creators.

2.2 The price of the product or service will be that indicated in the file at the time of validating the purchase and is expressed in Euros. These prices are exclusive for the website, not having any connection with those of the physical store. These prices do not include transportation costs. Make your reservation and we will confirm and indicate the delivery time or check before making your reservation.

2.3 The purchase price plus shipping costs will be paid once the purchase process is completed in the payment method chosen by the visitor, user or customer.

2.4 In the event of several orders occurring at the same time causing a stock break or that the price has changed before updating the website, the visitor, user or client will be informed of the new term or price, having the right, if it does not suit them , to be able to cancel the order without costs for him, reimbursing the amount of the same by the means in which he did it. repair-surface.com reserves the right to modify the form of the refund of the amount as it is most convenient, notifying the visitor, user or client by mail.

2.5 repair-surface.com reserves the right to modify the products, prices, terms and / or promotions contained in the website, without prior notice. If the price, product, and / or promotions contained have changed after making a purchase, the price is applied at the time of validating the purchase (except for typographical errors). If the term varies due to circumstances beyond repair-surface.com, this will be communicated to the visitor, user or client, notifying them of the new term and applying point 2.4

2.6 repair-surface.com offers the visitor, user or client the repair service of mobile devices, tablets, laptop, browsers, digital cameras, video consoles according to the conditions and terms described in each section of this website or in its defect what has been agreed with the visitor, user or client through the contact channels of this website by both parties.

The confirmation of request for the service, the collection and subsequent delivery of any device or equipment will be communicated by the contact form or by email by the visitor, user or client to proceed with its processing. To carry out this type of service, it will always be sent to our transport company both in the collection and in the subsequent delivery of the device or equipment in order to guarantee the deadlines and agreements established with the visitor, user or client, applying the rates and / or transport discounts clearly specified on this website or those that have been agreed and communicated by mail. It is also possible, with prior authorization by e-mail, sms, WhatsApp by repairing-surface.com to send to your transport company or choose another shipping method, taking into account that the expenses will be borne by the visitor, user or client and that the terms will not be in any case those established on this website, but rather those determined by your company or shipping method, excluding repair-surface.com from any liability. In this case, repair-surface.com will not be responsible or liable for any damage that occurs in transport due to shortage or lack of packaging, advising the visitor, user or customer to always insert the device or equipment if possible In its original packaging or, failing that, in another of similar characteristics, where the device or equipment does not have to have spaces to move inside and must be properly protected, against blows or incorrect manipulations, it is insisted, repair-surface.com It is not responsible for any damages that may be caused by this reason. Another way of receiving and delivering the requested item or service is by making delivery and collection in our physical store in Barcelona, ​​but in this case the prices and terms should be consulted at repair-surface.com, since the prices and terms of this site website are exclusive and do not have any link with those of the physical store.

The deadlines will be indicated on our website or will be communicated by mail to the visitor, user or client, always being indicative and not corresponding as a contract with repair-surface.com. If due to causes not attributable to repair-surface.com, both in the supply of spare parts and / or repairs the visitor, user or client is delayed, they will not have the right to compensation of any kind, being able to repair-surface.com replace the spare, part and / or service for another of the same characteristics. In the event of not being able to perform the service within the agreed period, the customer has the right to withdraw his device or equipment assuming the expenses that this generates.

3. ACCEPTED FORMS OF PAYMENT

3.1 Bank Transfer: You can make the deposit or bank transfer in the account number that will appear in the summary, once the order is confirmed, an email is also sent to the address provided with the order statement where the number of bill. In the income or transfer, the budget number or order number must be stated in the concept. For income at the window or transfer from the same entity the value is immediate, for transfers from other entities the value will be once it is effective in our account. If there are delays due to reasons of value date or not putting all the requested data, repair-surface.com is not responsible for them, you should consult with your bank or review all your data before making the deposit or transfer.

4. CONDITIONS OF DELIVERY AND BILLING

4.1 4.1 Once the purchase has been made and the purchase process has been completely completed, repair-surface.com will carry out the necessary checks on the chosen payment method. Once the payment or the chosen form (cash on delivery) is effective, the order will be sent according to the data provided by the visitor, user or client. The deadlines will be those stipulated on the website, although in the case of several orders being produced at the same time causing a stock break or that the price has changed before updating the website, the visitor, user or client will be informed of the new term or price, having the right, if it does not suit him, to be able to cancel the order at no cost to him, reimbursing the amount thereof by the means in which he did so. repair-surface.com reserves the right to modify the form of the refund of the amount as it is most convenient, notifying the visitor, user or client by mail. If the end of stock is definitive, repair-surface.com offers the customer the possibility of choosing another product on the website or a refund of the amount.

4.2 The orders will be delivered to the visitor, user or client by the transport company designated by repair-surface.com for this order and accepting the general conditions of the same as well as those of repair-surface.com

4.3 The terms will be computable in working days, not having effect or value on Saturdays, Sundays and holidays, both Local and National. In periods with special circumstances such as Christmas dates, holiday periods, bridges, strikes, extraordinary events ... The shipments can suffer variation in the terms, without anything having to claim the visitor, user or client for this concept.

4.4 Once an attempt has been made to deliver to the destination chosen by the visitor, user or customer and this has not been effective, they must contact the transport company to confirm receipt. In the event of an error in the destination address or change it, the expenses that this fact causes will have to be paid by the visitor, user or client in order to proceed with the delivery of the order.

4.5 In the delivery of the order by the transport company, unless the visitor, user or client informs us in writing otherwise, the detailed invoice corresponding to the order will be included inside or outside the packaging.

4.6 At the time of delivery, if the visitor, user or client detects that signs of tampering with the packaging, defects or damage caused by transport appear clearly and evident, they must notify it within a maximum period of 24 hours to exercise the right to claim, stating it if possible on the delivery note of the transport company and contacting repair-surface.com to follow the instructions to carry out for the claim process for transport damage. If after 24 hours of the shipment no notification is received, the visitor, user or client will not have the right to exercise the right to claim for this concept.

4.7 In case of not receiving the invoice for whatever reason the visitor, user or client may request a copy of it by mail to repararsurface@gmail.com indicating name, surname and order number that was sent in the confirmation email of acceptance of the order or budget number

4.8 If there is a stock break on the part of a supplier, repair-surface.com will notify the visitor, user or customer of the new term as soon as possible. In the event that this is not in the interest of the visitor, user or client, they may request a refund of the amount paid. Once the request for reimbursement of the amount is accepted, the order will be automatically canceled and the visitor, user or client will not be entitled to any extra remuneration of any kind.

5. CANCELLATION OF THE ORDER

5.1 If the visitor, user or client decides to cancel their order and it has not been processed at the time of their request by mail to repair-surface@gmail.com this will be canceled and the amount will be refunded, less expenses caused by said return. In the event that the order has already left for its destination, the visitor, user or client must wait to receive it and exercise the right of return for the right of withdrawal.

6. RIGHT OF WITHDRAWAL

6.1reparar-surface.com, for the sake of daily improvement, bet on service quality, counting on logistics companies committed to service quality, complying with current regulations and being pioneers in ecological transport services since 1984. With this tell you that our main objective is that the products reach your hands in the best conditions.

6.2 The visitor, user or client has the right to return any product purchased with home delivery by contacting us through the mail repair-surface@gmail.com applying the current regulation Art.101.1 RDLg 1/2007 in which it indicates that said return is the responsibility of the interested party.

6.3 The visitor, user or client must send the product (s) in their original packaging in perfect condition, the purchase invoice and the withdrawal document that they will have to request from repair-surface.com, duly completed.

6.4 The right of withdrawal does not apply to the products purchased on this website, in accordance with the vi people regulations, if it is about videos, discs and / or similar, personalized products, digital content downloads, or other exceptions not contemplated that are not susceptible to withdrawal.

6.5 This right will not apply as long as the product matches the one requested and the visitor, user or client has bought by mistake or mistake.

7. RETURNS AND GUARANTEE

7.1 With the mention of point 6, the client has the right to withdraw according to the regulations as well as the return of any defective material from the factory according to the regulations and these general conditions that the visitor, user or client accepts at the time of confirming the order

7.2 To make any return, you must first notify us to repair-surface.com by mail to repair-surface@gmail.com, indicating your data, order number, detailed description of the problem and if necessary you can provide photographs of it. Our rma department will have to authorize the return. Until you receive a response from the rma department, do not send any material as it will not be examined and it will be returned to the visitor, user or client postage due. Once the signature has been accepted, the visitor, user or client must send the product / s in its original packaging, duly protected, by their means, the request for signature, provided by repair-surface.com and the invoice or screen print of the confirmation of the order or budget. We will not accept postage due or cash on delivery.

7.3 It is recommended to pre-assemble the part and test the product before proceeding to its final assembly, without removing the screen protectors or warranty stickers. If the product has been completely assembled on the Tablet, Smartphone, Laptop or the protectors, seals or stickers are removed, it will not have any type of guarantee. Products that show any symptoms of bad or incorrect handling will not be covered by the guarantee. The absence, manipulation and / or breakage of any seal, protector or sticker implies the automatic cancellation of the guarantee. The manufacturer requires us that at the time of receiving the piece, BEFORE BEING INSTALLED OR HANDLED, it has been tested, WITHOUT REMOVING ANY PROTECTIVE PLASTIC, SEAL OR STICKER.

All electronic components OF THIS WEBSITE such as:

touch screens, lcd / led screens, ic and smd components, connectors and flex circuits, connectors and contacts, sim cells and memories, headphones-speakers, antennas and antenna cables, buzzers, membrane keyboards, vibrators and other parts for repair,, They are exclusive products for specialized workshops, not for the end user and they do not carry instructions or user manuals since it is assumed that the visitor, user or customer who buys them has the necessary knowledge for their use or assembly. If you buy it, we assume that it is a specialized workshop and not an end user, for which it is not subject to the guarantee law, unless otherwise indicated.

7.4 The return of those products that have been glued, soldered, installed or completely mounted on the device will not be accepted, such as touch screens, lcd / led screens, ic and smd components, connectors and flex circuits, connectors and contacts, sim cells and memories, headphones-speakers, antennas and antenna cables, buzzers, membrane keyboards, vibrators and other parts for repair ………

7.5 The guarantee on products, services and / or repairs will be up to six months on parts * and labor, not being a global guarantee of the device or equipment if it does not specify the service or repair carried out. The repairs and software updates that we perform on electronic devices or equipment are sometimes high risk and highly accurate. When updating a damaged device or equipment and / or repairing an electronic component, there is a risk that another component will be damaged and a successful repair or update will cause another breakdown, and may even render the device or equipment unusable. In this case, MEG @ STORE and its collaborators are excluded from any liability that could arise from the performance of these works, having informed the visitor, user or client and this giving their consent to the acceptance of the request for service and / or repair and knowing the risks that are exposed by applying for these jobs, without having the right to remuneration of any kind or the replacement of the delivered good affected by this situation.

7.6 All our repairs are guaranteed both in parts and in labor for the services and / or repairs requested by the visitor, user or client who has faithfully reported and not for other breakdowns that may arise at the time of carrying out the work, or later, both data and parts.reparar-surface.com is not responsible for the loss of data, it is recommended that the visitor, user or client make backup copies of them before the equipment or device is received in our laboratory-workshop.

7.7 Damage or damage caused by accident, negligence, blows, breakage of components, devices or equipment, as well as without evidence of liquid residues or traces of moisture, are excluded from the guarantee.

Any sign of manipulation by personnel not belonging to repair-surface.com and its collaborators is excluded from the guarantee, although to be effective the guarantee the visitor, user or client must present the device or equipment with the components and / or accessories replaced , together with the payment receipt or invoice issued or a copy of the order confirmation.

7.8 IF YOU DO NOT AGREE WITH THE GENERAL CONDITIONS OF THIS WEBSITE, DO NOT USE IT, OR BUY IT, BECAUSE BY DOING SO YOU ARE ACCEPTING THESE GENERAL CONDITIONS.

8. PRIVACY, COOKIES AND SECURITY POLICY

8.1 All the data that the visitor, user or client provides on this website through the different forms, such as access, registration, contact, bulletin boards or any other form, will be incorporated into our automated files for the sole purpose of what the visitor, user or client has provided and may not be used for other compatible or non-different purposes for which the data had been provided. Any other type of use of this data must be consented in writing by the visitor, user or client and repair-surface.com undertakes to treat this data confidentially. Likewise, the visitor, user or client will have the full right to access said data for modification, rectification, cancellation or opposition to them by sending an email to our customer service email repara-surface@gmail.com communicating what they deem appropriate in this regard . You can also, if you deem it appropriate, the visitor, user or client through the My Account panel of this website, modify, rectify or cancel said data.

8.2 General information about cookies: Small file containing text information that is sent from a web server to a web browser. This information is saved on the hard drive and can be retrieved later. Cookies are often necessary for Internet applications. Cookies are part of most websites. When you browse a website that uses cookies, the website causes the browser to create small files on your computer (computer, tablet, Smartphone, etc.) with information necessary for the website to function. Cookies are part of the technology necessary for the proper functioning of the website and are not harmful. Cookies can be disabled, but the websites will not work properly. If you are concerned about your privacy, you can completely disable the use of cookies in the settings section of your browser. If you do, some parts of the website may not function properly.

8.3 Use of own and third party plugins and cookies.This website uses various third party plugins and cookies. Acceptance of cookies necessarily implies acceptance of the privacy policy established by the provider of the add-on or cookie.

8.4 The visitor, user or client can manage the treatment of data or information by rejecting the use of cookies by selecting the appropriate settings on their browser.

8.5 How to disable cookies using the configuration options of your web browser:

Google Chrome browser https://support.google.com/chrome/answer/95647?hl=es

Firefox browser https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Opera browser http://help.opera.com/Windows/11.50/es-ES/cookies.html

Internet Explorer browser http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Safari browser http://support.apple.com/kb/ph5042

9. VALIDITY, NULLITY AND INEFFECTIVENESS OF THE CLAUSES

9.1 The visitor, user or client is informed that in the event that a Court, Court, Administration or competent body dictates the nullity, ineffectiveness, invalidity etc. of any clause or any of its parts, it will only affect said part or clause, not affecting the rest, which will be fully valid for any purpose, these General Conditions subsisting

9.2 The Data included in this website are the exclusive property of repair-surface.com and / or its suppliers and manufacturers, any manipulation or copying of any of them being totally prohibited, whether they are source code, logos, brands, names commercials, software etc. Etc, as well as modifying or obtaining content using means other than those established on this website, which among others are that as a visitor, user or client, you only have access to this website to navigate and / or view the content in accordance with the legislation current and good customs, not making fraudulent use, such as introducing and / or spreading computer viruses, spam, distributing and / or allowing public access to third parties etc….

The visitor, client user may only use this website in order to navigate and view the contents, as well as contract the services as an end user and for private use, incurring an applicable offense according to the regulations in force in the opposite case.

The visitor, client user accepts all the conditions, provisions, use and General Conditions established on this website and IF YOU DO NOT AGREE WITH THE GENERAL CONDITIONS OF THIS WEBSITE, DO NOT USE IT, OR BUY IT, SINCE BY DOING SO YOU ARE ACCEPTING SUCH GENERAL CONDITIONS.

10. APPLICABLE REGULATIONS AND JURISDICTION

10.1 These General Conditions are governed by applicable Spanish regulations by: Law 26/1984 of July 19, defense of consumers and users, Law 44/2006 of December 29, improvement of consumer and user protection, Royal Decree 1906/1999 of 17 December, regulation of telephone or electronic contracting with General Conditions, Law 34/2002 of July 11, services of the information society and electronic commerce, Law 23/2003 of July 10, Guarantee in the sale of consumer goods, Law 7/1996 of January 15, regulation of retail trade, Law 7/1998 of April 13, General Contracting Conditions, Directive 2000/31 CE of the European Parliament and of the Council of June 8, Organic Law 15/1999 on data protection of personal nature, as well as the provisions of any current Spanish regulations on related matters that may be analogous in your case.

10.2 In the event that this legal notice is translated into other languages, when there is any discrepancy, the Spanish version will prevail over any translation into another language.

10.3 In the case of litigation or discrepancies, they will always try to resolve in good manners and amicably, although there is no agreement by the parties, for any dispute we will refer to the Courts of Alicante and Higher Hierarchical Courts, waiving their own jurisdiction if so there is.

10.4 These General Conditions will only apply to sales made through this website and in no case may they be used as an argument for a purchase made in our physical store that has its own General Conditions displayed on the corresponding notice board.

10.5 The visitor, user or client, when completely filling in the purchase form without registration, purchase form or registration form, has the consideration of acceptance of the General Conditions, not being considered as a commercial proposal

10.6 IF YOU DO NOT AGREE WITH THE GENERAL CONDITIONS OF THIS WEBSITE, DO NOT USE IT, OR BUY IT, SINCE BY DOING SO, YOU ARE ACCEPTING SUCH GENERAL CONDITIONS.